Common Questions
1. What are your hours of operation?
A. For Mail Order:
Monday to Friday - 8:30am - 7:00pm, Saturday 9:00am - 3:00pm and Sunday 10:00am - 2:00pm Central Standard Time (CST)
1-800-438-2014
B. For Retail:
Contact your local pharmacy for hours of operation
C. For General Questions:
Monday to Friday - 9:00am-5:00pm Pacific Standard Time (PST)
1-866-928-7779
2. How does Rx Care Management Save You Money?
Several Ways:
- Many Physicians are not aware of therapeutic equivalent generics. Rx Care Management will contact the Physician and explain and educate the Physician about these medications.
- The medications are for the exact same therapeutic disease but are manufactured by a competing drug company.
- These medications have been available for over 5 years and have been shown safe and effective, where as, the newer medications (brands without a generic) have not been on the market long enough to demonstrate their effectiveness.
- The savings are tremendous. Please see the table on the Home Page.
3. What do I do to get the cost of my medications down?
§ Simply call our pharmacists and they will review all of your medications you are taking and give suggestions and reccomendations of equivalent alternatives with significant dollar savings. If a new script is needed our pharmacists will call your doctor and get a new one for you. Our pharmacist will be your medication managers, if at any time you have questions about existing or new medications our pharmacists will help.
4. How do I use my prescription benefits card?
§ To obtain prescription benefits for an enrolled member, the fulfilling pharmacy just needs the member’s name and your benefits information located on the front of your benefits card.. The Rx Care Management pharmacy system takes care of the rest.
5. How do I utilize the mail order service?
For medications you take routinely, the mail order service is your most convenient and lowest cost fulfillment option.
For fastest delivery please call our pharmacy at 1-800-438-2014, they will also help in determing if there is potential cost savings.
You can forward your prescriptions to the mail order service one of three ways by law:
1. Mail original prescriptions (not a photocopy) directly to the mail order pharmacy: Kohll's/RxMpss
5110 L Street
Omaha, NE 68117
2. Your physician can fax your prescriptions directly from their office to the mail order pharmacy at:
1-402-342-4425.
3. Your physician can phone in your prescription to the mail order pharmacy by calling:
1-800-438-2014
Prescriptions faxed to the pharmacy by a member cannot be accepted legally for fulfillment. If you are forwarding prescriptions yourself, you must mail the
original to the pharmacy.
To order refills call the pharmacy directly at 1-800-438-2014.
6. When can I expect my medications?
§ You can expect your medicine to arrive approximately 3-7 days after your order, valid prescriptions, and co-payment are received.
7. What is the maximum amount of medication I can purchase
The pharmacy can only supply as much medication as your physician prescribes for you, up to maximum of a three month at a time. If your physician writes a prescription for more than a 3 month supply, then we can fill those refills as they come due. It is recommended that you request a full year’s worth of refills from your physician for medications you take regularly.
8. What is the payment method for my prescription? Will you accept my insurance?
Payment methods are Visa Debit/Credit, MasterCard, Electronic check, money order, and certified check. At this time, we are not on-line with insurance carriers. However, we will provide you with a proper receipt for insurance purposes should you want to submit for reimbursement from your insurance company.
9. Why is the price different from the last time that I ordered?
Prices may change due to manufacturer price changes.
10. How safe is the information that I enter on the website?
We use the latest encryption technology available to protect all your personal information and are fully compliant with federal privacy regulations including HIPAA (Health Insurance Portability Act of America).
11. What are generic drugs?
A generic drug by law must contain the same active ingredients (the special chemical ingredient that makes the drugs work) and be equivalent in strength, and dosage to the original brand-name product. All generic equivalents of brand-name pharmaceuticals must be approved for sale by the US Food and Drug Administration (FDA). By choosing a generic medication instead of purchasing the brand-name medication, you can typically save a significant amount of money.
12. Can I use my local pharmacy to get the discounted pricing?
Yes, by presenting the Rx Care Management Discount Prescription Card to your local pharmacy, they can look-up the discount pricing for your medications through their on-line computer system in real-time. Occasionally, your local pharmacist may offer you the pharmacy’s own discount prescription card or offer to match price without processing the order using the Rx Care Management card. Since every prescription processed using the Rx Care Management card helps strengthen our ability to advocate for better and better prices and manufacturer concessions over time, we strongly urge that you not let a pharmacy usurp that power and that you require the pharmacy to process your order using your Rx Care Management group number provided on the prescription card.
13. How do I pay for my medication order?
We accept payments by Visa (credit & debit), MasterCard, money orders, and certified checks. Please make sure to include your prescriptions when you send in an order for delivery to your home by mail.
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