Policies & Procedures|Terms & Conditions

1. What is Rx Care Management's Privacy Policy?

Safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by The Health Information Portability Act of America (HIPAA) as well as those required by the Boards of Pharmacy and the US Department of Health. We use current technologies and maintain high security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse.

2. What is the mail order return policy?

By law, pharmacies cannot accept for return to inventory any medication that has been previously dispensed. Therefore, once an order has been shipped, the pharmacy cannot accept returns or issue refunds. If you have a doctor’s appointment scheduled in the near future, we recommend you obtain needed supplies from your local pharmacy until you confirm any prescription changes with your doctor. Typical mail order fulfillment is for 90 day’s supply at a time, though you can order less at your option.
 

3. What is the Rx Care Management Enrollment Policy?

All enrollments are individual or Family and are annual enrollments beginning from the date that you enroll.  Memberships are NOT cancelable at any time.  Annual membership fees will be automatically applied using the form of previous payment on record unless canceled prior to the original annual enrollment date.    

Terms & Conditions

The following Terms and Conditions govern your participation in the program. In these Terms and Conditions, "you" and "your" mean each person who has purchased a Rx Care Management membership.

Membership Term and Cancellation. You must pay the established membership fee when you enroll in order to enjoy the privileges of Rx Care Management membership. If you wish to cancel your membership at the end of your annual enrollment period, you may do so by calling customer service at 1-866-928-7779 or in writing. Mail cancellation letter and your membership card to: Rx Care Management, 500 Hammill Lane, Reno, NV 89511. Your membership will terminate effective of the date of your enrollment.  

Use of Membership. Your membership benefits are not transferable or assignable without our express written consent. You agree to use your membership only for your own personal use and for immediate family members living in your household. You and Rx Care Management Plus agree that there are no additional third-party beneficiaries under the program.

No Change in Status. You understand that your prescription medications are dispensed only in accordance with the order of your physician or other health care provider. Membership in this program does not alter or affect your ability to obtain prescription medication or your responsibility to use prescribed medication in accordance with the directions of your physician or other health care provider and pharmacist.

Confidentiality. Your pharmacy ensures that customer prescription information remains strictly confidential. Pharmacies work with agents and affiliates, also bound to strict confidentiality, to perform certain functions under this program. Customer service for the program will be managed by Rx CAre Management. As an extra service to you, as a part of your enrollment in this program, we may send e-mails, direct mailings, or telephone you with offers or information that may be of interest to you. For these purposes, we may use outside processing companies as an agent but they are also bound to strict confidentiality. Your privacy is of utmost importance to us. We will never sell or lease our membership list.